Synopsis

A properly implemented Revenue Assurance strategy has been shown to add significant value to the bottom line for any telecommunications service provider. Written by industry experts Mark Yelland and David Sherick, this indispensable resource offers an approach to Revenue Assurance that works across all types of service providers.

Mark Yelland has been at the cutting edge of revenue assurance for over ten years, working with a number of blue chip clients in a variety of locations, delivering sustainable bottom line improvement. He is not afraid of challenging conventional approaches to stimulate discussions on the future of the discipline. He combines practical advice with technical knowledge and sound business sense. His philosophy is that if action or inaction by the team could result in a drop in revenue, margin or cashflow, then Revenue Assurance is involved - because he cares about the bottom line.

David Sherick is one of the founding fathers behind Fraud Management and Revenue Assurance having started by implementing it in Hong Kong in the 1990's. He was subsequently involved setting up and running a number of Fraud and Revenue Assurance teams in different locations around the world. He has extensive experience in general audit and specialised for many years on computerised systems. Mr. Sherick has had a career in law enforcement in the Royal Hong Kong Auxiliary Police Force. He was the founding Chairman of the Forum for International Irregular Network Access, an anti-telecom fraud body. He is also a Chartered Accountant.

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