Frequently Asked Questions with regard to paperback and hardback purchases
F.A.Q.s:
I'm having issues with purchasing a book through your website. Can you do it for me?We will help you as far as we can with the online purchasing procedure. If you do have issues Please do email us at Support@AuthorsOnLine.co.uk
Do you have a/what is your returns/refund policyDue to the nature of Print on demand (the way we produce our books) we cannot offer a cancellation system for ordered books. Please be sure that you wish to purchase the book before processing through the payment system.For eBooks an other electronic files, we track downloads and download attempts. If you have any problems in getting your e-book, please contact Support@authorsonline.co.uk with your purchase details. Unfortunately we cannot offer refunds on any electronic downloads due to their non-returnable nature. Please be sure that you wish to purchase the electronic "e-book" version of your chosen book before completing the payment process.
How long do i have to wait for my book to arriveUsually purchased books will arrive in about 7 working days. However please allow up to 28 days for delivery and an additional 2 weeks for new, color and hardback books due to extended printing times.
Why do i have to wait so long for my purchase?We don't keep stock of the books, mainly because we are a Print on Demand company.As such, each book is printed to fulfill your order and thus can take up to 28 days for delivery.
However, we try to make sure that you will get your purchased book within 7 working days.
I work for a bookshop and would like to place an orderIf you are a bookshop then please do contact us via our email bookshop.sales@authorsonline.co.uk
or phone us on 01633 676629
between the hours of 10am and 4pm.
